Frequently Asked Questions

Frequently Asked Questions

GCC Exchange UK Limited

Everything you need to know about sending money online with GCC Exchange UK Limited.

Welcome to GCC Exchange UK Limited. Our online remittance service lets you send money internationally with competitive exchange rates, low fees, fast processing, and a dedicated UK support team. Find our app by searching GCC Exchange on Google Play or the App Store.

General

What is www.gccexchange.co.uk?

www.gccexchange.co.uk is the official online remittance website of GCC Exchange UK Limited. It allows you to make fast, secure international money transfers from the UK. We offer competitive exchange rates, low transfer fees, quick processing, enhanced security measures, and a friendly UK-based customer service team.

Why should I choose GCC Exchange UK?

GCC Exchange UK Limited offers a trusted, FCA-regulated money transfer service. Our key benefits include:

• Competitive exchange rates updated in real time
• Low, transparent transfer fees
• Fast processing — most transfers complete within minutes to hours
• Multiple payment options including bank transfer and debit card
• Secure, encrypted transactions
• Friendly support team reachable by phone or email

Can I trust this website?

Yes. GCC Exchange UK Limited is authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 596446 as a payment institution. We use bank-grade SSL encryption to protect all your data and transactions. Our website is www.gccexchange.co.uk — always verify you are on the correct address before entering any personal details.

How does this service work?

Simply register on www.gccexchange.co.uk or our mobile app, complete identity verification (eKYC), add a beneficiary, choose your destination and amount, pay online, and we process the transfer. You and your recipient will receive confirmation at each step.

How can I download the GCC Exchange mobile app?

Search for GCC Exchange on Google Play (Android) or the Apple App Store (iOS). The app is free to download and offers the same features as the website, including rate alerts, transfer tracking, and beneficiary management.

How can I locate the nearest branch?

Our UK office is located at:
90 High Street, Southall, England, UB1 3DB
Phone: +44 20 8571 2065
Email: gcclondon@gccexchange.com
Working hours: MON to FRI - from 10am to 5pm
SAT / SUN and UK Bank Holidays - Closed

What if I have a problem?

Contact our UK support team:
• Whatsapp : WhatsApp number
• Email: gcclondon@gccexchange.com
• Working hours: MON to FRI - from 8am to 8pm
SAT and SUN and UK - from 10am to 5pm
UK BANK HOLIDAYS - Closed

Account & Security

What do I do if I lose or forget my password?

Click “Forgot Password” on the login page of www.gccexchange.co.uk or the app. Enter your registered email address and we will send a password reset link. If you need further help, call us on WhatsApp number

How can I change my password?

Log in to your account, go to Settings > Change Password, enter your current password, then choose a new one. We recommend using a strong password with a mix of letters, numbers, and symbols.

What do I do if I lose or forget my PIN?

Go to Settings > Forgot PIN in the app. You will need to verify your identity via OTP sent to your registered mobile number. Alternatively, contact us at gcclondon@gccexchange.com or call WhatsApp number

I've lost my phone. How do I set up the GCC Exchange app on a new device?

Download the GCC Exchange app on your new device and log in with your existing credentials. You will be prompted to verify your identity via OTP. If you suspect unauthorised access, contact us immediately on WhatsApp number (support team working hours) or email gcclondon@gccexchange.com to temporarily lock your account.

How can I update my registered mobile number?

Log in and go to Profile > Edit Profile > Mobile Number. You will need to verify your identity before the change takes effect. Alternatively, on WhatsApp number (support team working hours) to validate your photo ID.

How do I set a rate alert?

In the app or on the website, go to Rate Alerts, select your currency pair, enter your target rate, and save. We will notify you by push notification or email when your rate is reached.

What are your security measures?

We use multiple layers of security including 256-bit SSL encryption, two-factor authentication (2FA), OTP verification, device fingerprinting, and transaction monitoring. GCC Exchange UK Limited is authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 596446, and we comply fully with UK Anti-Money Laundering (AML) regulations.

What is a Promo Code? How do I use it?

A Promo Code is a discount code that may reduce your transfer fee or improve your exchange rate. Enter your promo code in the designated field during the transaction process before confirming your transfer. Codes are subject to terms and expiry dates.

My promo code is not working — what do I do?

Please check that the code has not expired and that you are entering it correctly (codes are case-sensitive). If the problem persists, contact us at gcclondon@gccexchange.com or call on WhatsApp number (support team working hours).

Registration & Identity Verification (KYC)

Who is eligible to use GCC Exchange UK Online Remittance Service?

The service is available to individuals who are:

• Aged 18 or over
• Resident in the United Kingdom
• Able to provide valid UK-accepted identification documents

How do I register using the GCC Exchange website or mobile app?

Visit www.gccexchange.co.uk or download the GCC Exchange app. Click Register, fill in your personal details, verify your mobile number via OTP, upload your identity documents, and complete the eKYC process. Once approved, your account will be activated.

What type of document do you accept to verify my identity?

We accept the following UK-valid photo documents:

• Valid UK or international passport
• UK driving licence (full or provisional)
• National Identity Card (EU/EEA nationals)
• UK Biometric Residence Permit (BRP)

A secondary proof of UK address (utility bill, bank statement, council tax letter dated within the last 3 months) may also be required.

What documents are required to initiate online transfers?

To initiate transfers you must have completed identity verification. For your first transfer or higher-value transfers, you may be asked to provide additional source-of-funds documentation in line with UK FCA and AML requirements.

How do I get my Customer Number (Registration Number)?

Your Customer Number is assigned when your registration is approved. You can find it in your profile under My Account on the website or app. It is also included in your welcome email.

What does activation of account mean?

Account activation means your identity has been verified and your account is fully enabled to send money. Until activation is complete, you may browse the platform but cannot initiate transfers.

Can I have more than one online account?

No. Each individual is permitted only one account with GCC Exchange UK Limited. Multiple accounts are not permitted under our terms and applicable UK regulations.

Why has my profile been deactivated?

Profiles may be deactivated due to inactivity, incomplete KYC, compliance requirements, or security concerns. Please contact us on WhatsApp number (support team working hours). or email gcclondon@gccexchange.com to find out the reason and how to reactivate.

Can I reactivate my profile?

In most cases, yes. Contact our team and we will guide you through the reactivation process, which may include re-submitting identity documents or updating your information.

Beneficiaries

Who is a Beneficiary? How can I add one?

A Beneficiary is the person or account that will receive your money transfer. To add a beneficiary, log in to the website or app, go to Beneficiaries > Add New Beneficiary, and enter the recipient's name, country, bank name, account number, and any routing/SWIFT details required.

How can I view or disable a Beneficiary?

Go to Beneficiaries in your account. You can view all saved beneficiaries, edit their details, or disable them. Disabled beneficiaries will not appear when making a new transfer but can be re-enabled later.

I do not have all the recipient's bank details. What should I do?

You will need the recipient's full name, country, bank name, and account number or IBAN as a minimum. For some countries, additional details such as SWIFT/BIC, branch code, or routing number may be required. Contact the recipient to obtain these details before initiating a transfer, as incorrect information can cause delays or failed transactions.

Transfers & Payments

What payment options are available?

GCC Exchange UK Limited accepts:

• UK bank transfer (BACS / Faster Payments)
• Debit card (Visa / Mastercard)

My bank is not listed for net banking. Why?

We support the major UK high street banks. If your bank is not listed, you can still pay by standard bank transfer using our account details provided at checkout. Contact us if you need assistance.

How soon should I transfer funds to GCC Exchange to complete a transfer?

For bank transfer (wire transfer) payments, we ask that you send funds within 24 hours of creating your transaction. Transactions where payment is not received within this window may expire and need to be re-created.

Where can I locate my transaction reference number?

Your transaction reference number is shown on the transaction confirmation screen and in your confirmation email. You can also view it under My Transactions in your account.

Can I track the status of my transaction?

Yes. Log in to www.gccexchange.co.uk or the app and go to My Transactions. You will see live status updates for each transfer. You will also receive email and/or SMS notifications at key stages.

How long does it take to receive the money?

Processing times vary by destination country and payment method:

• Most transfers are completed within minutes to a few hours
• Bank-to-bank transfers may take 1-3 business days depending on the destination
• Cash pickup is typically available immediately upon processing

Will I receive confirmation when my transfer is successful?

Yes. You will receive an email and/or SMS confirmation once your transfer has been processed. You can also check the status at any time in My Transactions on the website or app.

Can I cancel a transaction?

You may be able to cancel a transaction if it has not yet been processed. Go to My Transactions and select the relevant transfer. If a cancel option is shown, click it. For urgent cancellation requests, call us immediately on WhatsApp number (support team working hours).. Once funds have been paid out to the recipient, cancellation is not possible.

My bank account was debited but the transaction was not processed. What do I do?

Please allow up to 2 business days for the transaction to be reflected. If the issue persists, contact us with your transaction reference number at gcclondon@gccexchange.com or call WhatsApp number (support team working hours) and we will investigate promptly.

Limits & Charges

How much money can I send online?

Transfer limits depend on your account verification level and destination country. Minimum and maximum amounts are displayed when you initiate a transfer. For higher-value transfers or increased limits, please visit our branch at 90 High Street, Southall, UB1 3DB or contact us on WhatsApp number (support team working hours)..

What is the maximum amount I can send online?

Maximum per-transaction and daily limits apply and vary by customer verification status, destination, and payment method. These limits are set in accordance with UK FCA and AML regulations. Contact us for details specific to your account.

What are the charges for sending money online?

Transfer fees are low and clearly displayed before you confirm any transaction. The total cost — including the exchange rate margin and any applicable fee — is shown on the transaction summary screen. There are no hidden charges. Visit www.gccexchange.co.uk for current fee information.

Foreign Exchange

What is the exchange rate?

The exchange rate is the price at which we convert your GBP (£) into the recipient's currency. Our rates are competitive and updated regularly throughout the day based on market movements. The exact rate is confirmed and locked in before you complete your transaction.

Where do I find the exchange rates?

Current rates are displayed on the homepage of www.gccexchange.co.uk and within the GCC Exchange app. You can also set a rate alert to be notified when your desired rate is available.

Are the exchange rates the same every day?

No. Exchange rates fluctuate based on international currency markets, which operate 24 hours a day. Rates may change multiple times per day. The rate displayed at the time you confirm your transaction is the rate that will apply to your transfer.

Our Service

Where can I send money?

GCC Exchange UK Limited supports transfers to a wide range of countries across Asia, the Middle East, Africa, and beyond. The full list of supported destinations is available on www.gccexchange.co.uk and within the app when initiating a transfer.

What is GCC EXCHANGE?

GCC EXCHANGE is our online and mobile remittance platform that enables fast international money transfers. It combines competitive rates, multi-channel payment options, and real-time transfer tracking — all accessible from the UK via www.gccexchange.co.uk or the GCC Exchange app.

What is Anywhere Payout?

Anywhere Payout is our flexible payout service that allows your recipient to receive funds in multiple ways — including bank deposit, cash pickup, mobile wallet, or home delivery — depending on what is available in their country. Options are shown when you select the destination during transfer.